Return & Refund Policy

Thank you for shopping with Frameora.

This Return & Refund Policy explains how returns, refunds, exchanges, cancellations, and damaged item claims are handled for purchases made through our official online store.

Please review the information below before requesting a return or refund.

1. Return Eligibility

To qualify for a return, the item must meet the following conditions:

The item must be unused and in the same condition as received.
The item must include its original packaging, accessories, manuals, parts, and tags, if applicable.
A return request must be submitted within 30 days of delivery.
The item must be shipped back within 7 days after return approval.
Proof of purchase must be provided, such as an order number, receipt, or confirmation email.

Returned items are subject to inspection before a refund is approved.

2. Items That Cannot Be Returned

The following items are not eligible for return:

Gift cards
Clearance or final-sale items
Customized or personalized products
Items that show signs of use, damage, alteration, or missing parts
Items returned without prior approval

For hygiene, safety, or product condition reasons, some opened or heavily handled filming accessories may not qualify for return if they cannot be resold in their original condition.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 7 days of delivery.

Please include:

Your order number
Clear photos of the item and packaging
A short explanation of the issue

After review, we may offer one of the following solutions depending on the situation:

Replacement
Replacement parts
Partial refund
Full refund

Please keep the original packaging until the issue is reviewed.

4. Return Authorization Process

To request a return, please contact us at:

Email: klasrtdetyuim@gmail.com

Please include your order number and the reason for return.

If your return request is approved, we will provide return instructions. Returns sent without prior approval may be refused or may not qualify for a refund.

Customers should use a trackable shipping method when returning items and keep the return shipping receipt until the return is completed.

Unless the return is due to a verified defective item, incorrect item, or store error, the customer is responsible for return shipping costs.

5. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved:

Refunds will be issued to the original payment method.
Refund processing usually takes 5–10 business days after approval.
Additional time may be required by your bank, card provider, or payment service.

Original shipping fees are non-refundable, except when the return is due to a verified defective item, incorrect item, or store error.

6. Exchanges

We only offer exchanges for items that are:

Defective
Damaged upon arrival
Incorrectly shipped

If a replacement is not available, we may issue a refund according to this policy.

For exchange support, please contact:

Email: klasrtdetyuim@gmail.com

Please include your order number and clear photos when applicable.

7. Order Cancellations

Orders may be cancelled within 12 hours of purchase, as long as the order has not already entered processing or shipment.

Once order processing or fulfillment has started, cancellation may no longer be possible.

If cancellation is no longer available, you may request a return after delivery according to this policy.

8. Shipping Fees and Address Issues

Shipping fees are non-refundable except in cases involving:

Incorrect items shipped
Verified defective items
Store processing error

If a package is returned due to an incorrect or incomplete shipping address, refused delivery, or failure to collect the package, we may offer one of the following options:

Reshipment, with additional shipping fees if applicable
Refund of the product price, excluding the original shipping cost

Please make sure your shipping address is complete and accurate before placing an order.

9. Delivered but Missing Packages

If tracking shows that a package was delivered but you cannot locate it, please first check with:

The shipping carrier
Household members or neighbors
Building reception, parcel lockers, or mailroom areas

We will assist where possible, but delivery investigations may depend on the carrier’s tracking records and procedures.

10. International Returns

For international orders, duties, taxes, customs fees, brokerage fees, and import-related charges are non-refundable.

Customers are responsible for international return shipping costs and any related customs or import charges unless the return is due to a verified store error, defective item, or incorrect item.

11. Product Condition Notice

Frameora sells camera setup, webcam, and filming accessories.

Some products may include small parts, mounts, clamps, cables, stands, lighting accessories, or setup components. Returned items must include all original parts and accessories to qualify for a refund.

Items that are missing parts, damaged during return shipping, or returned in a condition different from how they were received may not qualify for a full refund.

12. Contact Information

If you have any questions about returns or refunds, please contact our support team:

Email: klasrtdetyuim@gmail.com
Official Store: https://frameora.us

We typically respond within 1–2 business days, Monday through Friday.

Frameora
Camera Setup, Webcam & Filming Accessories
https://frameora.us